Legal
Cancellation Policy
This policy applies to direct serviced-apartment bookings made with Smart City Stays.
1. Flexible rates
On flexible rates you may cancel a direct booking free of charge up to 7 days before arrival.
2. Within 7 days and no-shows
If you cancel within 7 days of arrival, or do not arrive for the booking, the rate conditions shown at the time of booking apply.
3. Non-refundable rates
Non-refundable rates are not refunded.
4. How to cancel
Use the cancellation or manage-booking option supplied with your booking, or contact us at bookings@smartcitystays.co.za. We may ask for your booking reference and the email address used for the booking to protect your reservation.
5. Refunds
Where a refund is due, it will be returned to the original payment method after the cancellation is confirmed. Bank and payment-provider processing times may affect when the credit appears.
6. Changes and exceptional circumstances
Date changes depend on availability and may change the rate. Please contact us as soon as possible if exceptional circumstances affect your stay; any waiver outside the free-cancellation window is considered individually and is not guaranteed.
7. Related terms
This policy should be read with the booking Terms and your confirmation. If your confirmation contains a specifically identified promotional or negotiated cancellation condition, that condition applies to that booking.