Legal
Terms
These terms apply to direct bookings and stays with Smart City Stays.
1. Your booking
A booking is confirmed only when Smart City Stays issues a booking confirmation and any payment required at booking has been successfully processed. Please check the property, apartment type, dates, guest count, price, and contact details in your confirmation and tell us promptly if anything is incorrect.
2. Prices and payment
Prices are shown in South African rand and include the items stated in the booking summary. You authorise our payment provider to process the amount shown before you continue. Any optional services or charges agreed during the stay may be payable separately.
3. Guests and occupancy
The lead guest must be at least 18 years old and is responsible for the booking. Only the confirmed number of guests may occupy the apartment, and occupancy may not exceed the apartment’s stated capacity. The booking may not be transferred or commercially resold without our written approval.
4. Arrival, access, and departure
Check-in instructions, access arrangements, and the applicable arrival and departure times will be provided with the booking or pre-arrival communication. Guests must follow reasonable identity, security, building-access, and key-return procedures.
5. Looking after the apartment
Please use the apartment, furnishings, shared facilities, and access devices with reasonable care. Guests are responsible for avoidable loss or damage caused by them or their visitors. Smoking, unlawful activity, excessive noise, parties, and conduct that disturbs neighbours or breaches building rules are not permitted.
6. Changes and cancellations
On flexible rates you may cancel free of charge up to 7 days before arrival. Within 7 days of arrival, or for a no-show, the rate conditions shown at booking apply. Non-refundable rates are not refunded. See the Cancellation Policy.
7. Availability and unavoidable events
If an apartment becomes unavailable for reasons beyond our reasonable control, we will contact you and seek a suitable alternative or refund amounts paid for accommodation we cannot provide. We are not responsible for losses that could not reasonably have been anticipated when the booking was made, subject always to rights that cannot lawfully be excluded.
8. Privacy and contact
We handle personal information as described in our Privacy Policy. Questions about a booking or these terms can be sent to bookings@smartcitystays.co.za or raised by calling +27 21 552 0690.